Terms and conditions

Welcome to 24 Couriers!

These are the terms and conditions for: 

• 24couriers.co.uk

1. ACCEPTANCE OF TERMS

By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words “website” refers to the 24 Couriers website, “we”, “us”, “our” and “24 Couriers” refers to 24 Couriers and “you” “client” and “user” refers to you, the 24 Couriers client.
The following terms and conditions apply to the website and services offered by 24 Couriers. This includes the mobile and tablet versions as well as any other version of 24 Couriers accessible via desktop, mobile, tablet, social media or other devices.
READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICE FROM 24 COURIERS.

1.1 This agreement sets forth legally binding terms for your use of 24 Couriers. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modifications to these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this agreement regularly.

1.2 If you are using the services on behalf of your employer or another entity, you represent and warrant that you have full legal authority to bind your organization to these terms. Accordingly, all references in these terms to “you” or “user” shall be deemed to include your organization, except where the context may otherwise require. If you do not have such authority, then you may not use the service on behalf of your organization and you must discontinue all use of the service immediately.

1.3 Use of the website and services is prohibited to anyone under the age of 16. For children under the age of 18 and over the age of 16, it is the responsibility of the parent or legal guardian to determine whether the use of the website, the services, or any of the content available on the website is appropriate for their child or ward.

1.4 24 Couriers may, in its sole discretion, refuse to offer the services to any entity or user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions.

1.5 The website and services may only be used in compliance with these terms and all applicable local, state, national, and international laws, rules, and regulations.

1.6 By using the website and services, you represent and warrant that you have the full right, power, and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.

2. ACCOUNT

2.1 Users will be able to register and open an account on the website. When registering on the website, the user must choose a password and may be asked for additional information such as email address. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify 24 Couriers of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you log out of your account at the end of each session. You may never use another user’s account without 24 Couriers’ prior authorization. 24 Couriers will not be liable for any loss or damage arising from your breach of this agreement.

2.2 Users can cancel their accounts at any time and for any reason through the account settings or by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the deletion of all personal data transferred to 24 Couriers.

2.3 24 Couriers reserves the right to terminate your account or your access immediately, with or without notice if 24 Couriers believes that you have breached any of these terms, provided 24 Couriers with false or misleading information, or interfered with another’s use of the website or the service.

3. NOTIFICATIONS AND NEWSLETTER

By providing 24 Couriers with your e-mail address and telephone number, you agree that we may use your e-mail address and telephone number to send you notifications about your parcels and important communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the e-mails. This option may prevent you from receiving emails and SMS messages about your parcels and our services.

4. CONTRACTING THE SERVICE

4.1 To contract a courier service, the user must access the website and enter the pick-up and delivery address and the weight and dimensions of the package to be sent. The user will be able to consult the prices offered on the website and choose the rate the user considers most appropriate.

4.2 The prices established on the website do not include the different excise taxes such as VAT and possible costs of customs clearance and taxes.

4.3 Subsequently, the user must complete the personal data and shipment content forms and accept these terms and conditions and the privacy policy of the website. The user must contact 24 Couriers at all times for any consultation or management of the service. 24 Couriers will not be able to identify the user if the request is sent from an e-mail account other than the one specified when contracting the service.

4.4 The automatic system of shipping requests collects the data entered by the user. The user must then choose the day and time of collection of the goods and provide the requested collection and delivery details.

4.5 In the next step the user must include the payment details of the contracted services. Once the payment for the services has been made, the user will receive an electronic invoice which will be sent to the user’s email address.

4.6 Please note that the date and time of pick-up chosen by users are not guaranteed for all services. Pick-up times may be subject to the availability of our drivers.

5. OBLIGATIONS OF THE USER

5.1 The user undertakes to:

5.1.1 Ensure All shipments must be adequately packaged and properly protected for transport, taking into account the contents of the shipment, and ensuring that it does not cause damage or harm to the equipment or personnel transporting it.

5.1.2 Be responsible for ensuring that the packaging is suitable for the transport of the goods. No claims will be accepted for goods that are not properly packed. All items must be carefully packed. The item must be protected with sufficient material for its correct transport. Furthermore, the user shall be liable for damage caused by his goods to other consignments during transit, if this is as a result of insufficient or inadequate packaging of the goods. Items that are not delivered in a box or that are not adequately packaged are excluded from the services offered by 24 Couriers and may be subject to delays, returns, and being retained. In these cases, 24 Couriers shall not make refunds of any amount, and the user shall have to bear the expenses incurred by the transport up to the time of cancellation of the order, “Failed Pickup” or return of the merchandise to its origin.

5.1.3 All shipments must be properly labeled, and all shipping labels must be affixed so that they do not become detached, and placed on the largest flat surface of each package/goods for easy visibility. You should also ensure that when sending multiple packages in the same order, the shipping labels are properly attached.

5.1.4 If the sender has not properly labeled the packages making up the order, the driver of 24 Couriers may refuse to collect the package. Neither 24 Couriers shall be liable, in any case, for any delay in delivery, non-delivery, or non-delivery arising from or caused by deficient or ambiguous labeling or any other failure in labeling on the part of the sender. Please note that goods without a shipping label cannot be reshipped free of charge. If a shipment has to be returned for this reason, there will be no right to a refund of the contracted carriage charge; and any applicable charges will be passed on to the user.

5.1.5 All data provided by the user (including by electronic means) in connection with the ordering and contracting, labeling, transport, or invoicing of the shipment must be accurate, complete, sufficient, and consistent with that provided in the contract. Such data includes, but is not limited to, the weight and dimensions of the package, an accurate description of the contents of the package, and the following details of the recipient: full name, full address including postal code, telephone number (always in the country of destination) and e-mail address. It is not the responsibility of the driver of 24 Couriers to check this information. The User undertakes to declare the contents and their value correctly.

5.1.6 In the event that the user has not provided all the necessary data, the driver of 24 Couriers may refuse to carry out the collection and/or delivery, and the user shall be charged for any expenses that may be incurred.

5.1.7 The goods must comply with and conform to all legal obligations and regulations on the carriage of goods by road, sea, and air. Any administrative sanction that may result from non-compliance with this point or if the goods are considered illegal, whether in the country of origin, transit, or destination, will be passed on in full to the user.

5.1.8 The user shall be responsible for tracking his or her shipment, and for contacting 24 Couriers to manage any delay, incident, or lack of updated information.

5.2 In the event of any incident or claim, the user undertakes to cooperate with 24 Couriers in the resolution of incidents within the deadlines established as a general rule. The user shall provide the necessary documentation for the processing of claims (breakage, theft, loss, accidents, etc.) within the time periods specified by 24 Couriers.

6. COLLECTION OF THE GOODS

6.1 In the event that 24 Couriers has confirmed to the user that the requested services have been successfully contracted and the date and time slot chosen for the pickup of the merchandise has been reached, a courier of 24 Couriers shall pick up the merchandise.

6.2 In the event of an incident (collection not carried out), the rescheduling of the new collection must be arranged directly with 24 Couriers.

6.3 In the event that the courier of 24 Couriers is unable to pick up the merchandise on the rescheduled date and time, for any cause attributable to the user and/or the sender, 24 Couriers may terminate the contract and take over the price of the contracted transportation, as compensation.

6.4 Shipments to and from remote areas, both nationally and internationally, may be subject to delays and withdrawals/discontinuance of the service.

6.5 The user must always ask 24 Couriers for a collection receipt. Claims not accompanied by the pick-up receipt shall not be accepted, since in that case there is no proof that 24 Couriers has picked up the merchandise.

6.6 In some services, the courier of 24 Couriers shall carry a document which the sender must complete with the details of the place of pickup and delivery of the shipment.

7. FAILED COLLECTION

If the goods are not ready for collection at the agreed place and time, a “Failed Collection” surcharge will be levied. Additional charges may be incurred in the event of missed collections or delays in collection due to reasons attributable to the user or the consignee and which were not covered/included in the contracted service.

8. DELIVERY OF THE GOODS

8.1 Delivery will be made to the address indicated by the user in the request, being able to choose between home delivery or points of convenience during the contracting of the service.

8.2 If delivery cannot be completed, a second delivery attempt may be made at the destination address (at no additional cost to the user). Please note that in some countries, if the recipient is not at home, the carrier may leave the goods at another address, such as a neighbor’s home or a point of convenience.

8.3 The user must go to pick up the merchandise at the facilities of 24 Couriers where it is located, within the term provided by 24 Couriers. Otherwise, the user shall have to bear the costs of storage, return, or destruction of the merchandise, once it has exceeded the time limit set by 24 Couriers.

8.4 When the shipment is refused at destination or, for any other reason, 24 Couriers is unable to deliver the shipment, 24 Couriers, as soon as possible, shall communicate to the user the circumstances preventing delivery through the tracking of the shipment, and when for technical reasons this is not possible, by e-mail. In this case, the user shall reply in writing to 24 Couriers, within a maximum period of two (2) business days, as from the receipt of the aforementioned communication, whether he wishes to recover the shipment or whether he prefers that it be sent to another destination. Once the aforesaid period of two (2) days has elapsed without the user having communicated his decision to 24 Couriers, the shipment shall be treated in accordance with the provisions of the applicable legal rule depending on the nature and type of shipment. In any case, the user shall be responsible, in addition to the payment of the corresponding additional fee, for the payment of the postage, expenses, and costs incurred.

8.5 Should the merchandise be returned to the sender or sent to another address at the request of the user, the latter shall be required to pay 24 Couriers the charges arising from such route.

8.6 All shipping times shown in 24 Couriers are indicative and estimated and may vary according to different factors. The delivery of goods may sometimes be delayed for reasons beyond the control of 24 Couriers. All transit times are based on Monday to Friday business hours/days. In the event of a public holiday, either at origin, transit, or destination, this day does not count as transit time.

9. PROHIBITED ITEMS

9.1 The items on the following Prohibited Items list may not be shipped through any of the services of 24 Couriers:

1. Alcohol: All alcoholic beverages of all strengths.
2. Animals: Live, dead, stuffed and any parts thereof.
3. Antiques: Technological products manufactured up to 20 years old. All other items manufactured 50 years old.
4. Weapons and ammunition: Any type of weapon, and ammunition, including knives and replicas (toys).
5. Art: Any work and type of art.
6. Funerary articles: Human remains, ashes, etc.
7. Perishable goods: Food or products that require specific temperature, humidity, light, or handling conditions for their preservation.
8. Money: Including, but not limited to, cheques, coins, banknotes, collector’s money, credit/debit cards, and smart cards (e.g., gift cards, sim cards, etc.).
9. Stamped effects: Any officially stamped effects, stamps, stamped documents issued by the government irrespective of the issuing country. Tobacco, alcohol, government lotteries, etc.
10. Narcotic drugs: Narcotic and/or psychotropic substances, as well as any derived products.
11. Jewellery: Jewellery, gems and precious metals. Gold, silver, platinum, natural pearls, gold/silver/platinum plating, etc.
12. Dangerous Goods ADR and LQ: Perfumes, lighters, paint, chemicals, gunpowder, gaseous goods, batteries, radioactive material, flammable liquids, adhesive substances, agricultural products, etc. More information.
13. Medicines: Any type of medicine, regardless of prescription.
14. Biological samples: Organs, tissues, cells, bacteria, viruses, DNA, RNA, clinical waste, and body fluids such as: blood, urine, feces, semen, saliva, phlegm, sweat, etc.
15. Plants: Plants of all species, live or dried, Flowers, terrariums, etc.
16. International Restrictions: Any goods prohibited at origin or destination.
17. Tobacco: All types of tobacco including vaping liquids.
18. Motor vehicles and all their mechanical parts: Motor vehicles of any kind, as well as their engines and mechanical parts.

9.2 The user declares during the contracting process that the customer is not sending this type of merchandise, otherwise the website will not allow the contracting process to be completed. It is the user’s responsibility to check that the item is not included in the Prohibited Items lists.

9.3 Items on the Prohibited Items list may not be collected, or may be delayed, returned, or confiscated by customs authorities. In the event that without the knowledge of 24 Couriers the shipment of any Prohibited Items takes place, no refund shall be made of the costs of the shipment of Prohibited Items and no claim of any kind shall be admissible for delays in deliveries or pick-ups or of any other kind. If 24 Couriers were to collect any merchandise belonging to the list of Prohibited Items, the user would have to assume a possible surcharge and the return of the merchandise, without the possibility of any claim for coverage included or additional. were to collect any merchandise belonging to the list of Prohibited Items, the user would have to assume a possible surcharge and the return of the merchandise, without the possibility of any claim for coverage included or additional.

10. DISCLAIMER

By accessing the website and the content available on the website, you accept personal responsibility for the results of using the information available on the content. You agree that 24 Couriers has not guaranteed the results of any actions taken, whether or not advised by this website or the content. 24 Couriers provides resources and content for informational purposes only. We do not guarantee that the information available on the website is accurate, complete or updated.

11. COPYRIGHT

All materials on 24 Couriers, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by 24 Couriers or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all materials on 24 Couriers are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without 24 Couriers prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize 24 Couriers or any part of the material for any purpose other than its intended purposes is strictly prohibited.

12. COPYRIGHT INFRINGEMENT

24 Couriers will respond to all inquiries, complaints, and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. 24 Couriers respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the 24 Couriers website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:

12.1 Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.

12.2 A statement that specifically identifies the location of the infringing material, in sufficient detail so that 24 Couriers can find it on the website.

12.3 Your name, address, telephone number, and email address.

12.4 A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or by law.

12.5 A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorized to act on its behalf.

12.6 An electronic or physical signature of the copyright owner or of the person authorized to act on the copyright owner’s behalf.

13. CONFIDENTIAL INFORMATION

Information provided by our users through our services will be treated as confidential information and will be used solely for the purpose of providing our services properly. 24 Couriers will protect such confidential Information from disclosure to third parties by employing the same degree of care used to protect its own confidentiality or proprietary information of similar importance. If necessary to carry out a prospective business relationship, 24 Couriers may disclose confidential information received pursuant to our services to employees and/or consultants with a need to know, provided that the consultants are obligated to protect such confidential information from unauthorized use and disclosure. Confidential information shall not be disclosed to any third party without the prior written consent of the client who is the owner of the information.

14. PERSONAL DATA

Any personal information you submit in connection with the services and use of the website will be used in accordance with our privacy policy. By using the services, you agree that we may collect and store your personal information. Please see our privacy policy.

15. PROHIBITED ACTIVITIES

The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons or other material), as well as the infrastructure used to provide such Content and information, is proprietary to 24 Couriers or licensed to the 24 Couriers by third parties. For all content other than your content, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software or services obtained from or through the website. In addition, the following activities are prohibited:

1. Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.

2. Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.

3. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

4. Deep-link to any portion of the services for any purpose without our express written permission.

5. Frame”, “mirror” or otherwise incorporate any part of the website into any other websites or service without our prior written authorization.

6. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by 24 Couriers in connection with the services.

7. Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

8. Download any content unless it’s expressly made available for download by 24 Couriers.

18. DISCLAIMER OF WARRANTIES

16.1 Because of the nature of the Internet 24 Couriers provides and maintains the website on an “as is”, “as available” basis and makes no promise that use of the website will be uninterrupted or entirely error-free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

16.2 Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

16.3 Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

16.4 You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse 24 Couriers for any loss or damage caused as a result.

16.5 24 Couriers shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.

16.6 These terms do not affect your statutory rights as a consumer which are available to you.

16.7 Subject as aforesaid, to the maximum extent permitted by law, 24 Couriers excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to 24 Couriers and 24 Couriers shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

1. Any incorrect or inaccurate information on the website.
2. The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
3. Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
4. Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
5. Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from 24 Couriers.
6. All representations, warranties, conditions and other terms which but for this notice would have effect.

17. ELECTRONIC COMMUNICATIONS

No responsibility will be accepted by 24 Couriers for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any Cleaner User, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes. 

18. INDEMNIFICATION

You agree to defend and indemnify 24 Couriers from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

1. Your breach of this agreement or the documents referenced herein.
2. Your violation of any law or the rights of a third party.
3. Your use of the services.

19. CHANGES AND TERMINATION

We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.

20. NO PARTNERSHIP

You agree that no joint venture, partnership, employment, or agency relationship exists between you and 24 Couriers as a result of these terms or your use of the services.

21. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by 24 Couriers, shall constitute the entire agreement between you and 24 Couriers concerning and governs your use of the website and the services.

22. DISPUTES

22.1 The user agrees that any dispute, claim or controversy arising out of or relating to these terms and conditions, or the breach, termination, enforcement, interpretation or validity thereof or the use of the services, shall be resolved by binding arbitration between the user and 24 Couriers, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.

22.2 In the event of a dispute arising in connection with the use of the services or the breach of these conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organisation as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.

22.3 You agree to initiate a formal dispute proceeding by sending us a communication through our contact information. 24 Couriers may choose to send you a written offer after receiving your initial communication. If we offer and send you a settlement offer and you do not accept the offer, or we are unable to resolve your dispute satisfactorily and you wish to continue with the dispute process, you must initiate the dispute resolution process before an accredited arbitration organisation and file a separate Demand for Arbitration. Any award rendered by the arbitration tribunal shall be final and conclusive on the parties. 

22.4 To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and services.

22.5 The courts of the United Kingdom shall have jurisdiction over any dispute, controversy or claim relating to 24 Couriers and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of the United Kingdom.

23. FINAL PROVISIONS

23.1 These terms and conditions are governed by the laws of the United Kingdom. Use of the website and services are not authorized in any jurisdiction that does not give effect to all of the provisions of these terms.

23.2 Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website or information provided to or gathered by us with respect to such use.

23.3 If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

23.4 Any rights not expressly granted herein are reserved.

24. CONTACT INFORMATION

If you have questions or concerns about these terms, please contact us via our contact information:

24 Couriers.

167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Support@24couriers.co.uk

02081595690